Refund policy

Last updated: 3 July 2026

At Smeeshu, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with a simple, transparent, and fair return and refund process.

1. Return Window

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return. Unfortunately, returns requested after this period cannot be accepted.

2. Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • Unused, unworn, and in its original condition.
  • Returned with all original tags attached.
  • Returned in the original packaging.
  • Accompanied by proof of purchase or your order confirmation.

3. Non-Returnable Items

For hygiene, safety, or product-specific reasons, the following items cannot be returned:

  • Made-to-measure or personalized/monogrammed items (e.g. custom-tailored suits, personalized ties).
  • Gift cards.
  • Items marked as Final Sale or Clearance.
  • Products damaged through misuse, negligence, or normal wear and tear.
  • Items returned without original tags or packaging.

4. Return Shipping & Instructions

To initiate a return, please contact our customer support team at support@smeeshu.store.

If your return request is approved, we will provide detailed instructions on how and where to send your package.

  • Incorrect, Damaged or Defective Items: We will provide a prepaid return shipping label at no additional cost.
  • Change of Mind Returns: Customers are responsible for the cost of return shipping.

5. Restocking Fees

We do not charge any restocking fees on eligible returned items.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome. If your refund is approved, it will be processed to your original payment method within 7 business days.

Please note that your bank or card provider may require additional processing time before the refund appears in your account.

7. Late or Missing Refunds

If you have not yet received your refund, please:

  • Check your bank account again.
  • Contact your credit card provider.
  • Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at support@smeeshu.store.

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